1. How can I get the photographers Chicaboo VIP special pricing? You can submit an application here to join our group & make sure to answer ALL of the questions. https://www.facebook.com/groups/chicaboovip/. You can also apply here https://www.shopchicaboo.com/Photographers-Discount-_ep_42-1.html
2. Where do you ship from? Carlsbad, CA
3. How long before I get my order? We do our BEST to ship orders out in 1-2 business days. Depending on the items weight it will transit time is generally 2-6 days USA & 2-9 business days for larger orders or props. Business Days are Monday-Friday (Excluding Holidays). If you place an order during sales events, please allow up to 2 weeks for delivery for US orders & 2-4 days for processing & packing. International Orders please allow 2-3 weeks transit time once shipped.
4. Are your items ready to ship or pre-order? All items on the site are ready to ship, unless stated that it is a pre-order. If it is pre-order please read the description details & lead time.
5. What is your return policy? Due to the nature of the industry & discount provided on this site, we do not accept returns at this time. If you have an issue with an item being damaged, please email us right away! We stand behind our products & want you to be satisfied! Custom orders or pre-order sales are final. All orders purchase on sale from regular price are FINAL SALE.
If you make a mistake & order the wrong items, we will accept it back & offer STORE CREDIT, if you contact us within 3 days of delivery. Please note that there is a $3 restocking fee per item, and buyer is responsible for all shipping charges related to the return, this includes FREE SHIPPING paid by Chicaboo on original order. We will issue STORE CREDIT to your account for the product (less shipping & restocking fees). We do not offer refunds at this time.
7. International Orders: Please note that VAT & duty fees are not included in the cost. We can ship worldwide! If you get an error that we do not ship to your country shoot an email to customer service with screenshot of your cart & we will set up a custom listing. [email protected] If there are shipping overages for your order, we will process a refund for it when shipped. If an international order has tracking & is lot in transit, we will not reship lost orders. We will issue you a shop credit for lost international orders minus shipping paid in the case something goes missing. If you would like to purchase insurance for your international order, please contact us.
8. Do you offer Pickup Orders? Yes we do! Please leave a note at checkout that you will be picking up & we can provide you with pick-up instructions.
9. My shipping costs seem high!? Please note that it is impossible for us to figure out what the actual shipping costs are until the order is packed, especially for larger items & props. We will issue shop credit for shipping overages exceeding $5, international orders will refund. Please note that handling fees during sales might be higher due to the additional staff (about $1 per item) since we must add to the schedule more people to meet shipping deadlines. If you place an order for a larger prop item & live inn Hawaii, Alaska, Guam or Puerto Rico, or international there will be an additional shipping fee required, please note. If you have any issues regarding shipping, please message us before placing an order.
10. I am looking for matching items or colors for my bonnet or set up, How can I tell if something matches?
The only way an item will match, is if it is sold as a set, or yarn or fabric is from the same dye lot. We are happy to help you coordinate, so shoot us a message at [email protected], and we will be happy to get you some options! Please allow 24 hours for a reply.
11. Help I need to cancel my order!? We are happy to cancel your order if it has not shipped. We cannot cancel orders placed on the weekends. For cancelled orders we will issue a shop credit to your account. If you prefer a refund please note there is a $5 processing fee, due to transaction fees & merchant fees that are no longer refunded to us. There are no cancellations on pre-orders or custom orders. Please email us if you have any questions regarding cancelling an order. [email protected]
12. Do you combine orders?
We do not combine orders during events or sales. Sometimes we are able to combine orders, so please email us [email protected] We do not offer FREE US shipping on orders that are combined to make the total over $99. To qualify for the free US shipping on softgoods, we require the order to be placed all in 1 transaction.
10. Help I have a problem with my order!?
We are human & sometimes there can be a mistake or issue with your order. Please send an email with your problem & include your order number, or name to [email protected] We will get back to you as soon as possible & will make sure you are taken care of! Customer service is our top priority! Please inspect your items after delivery. If your order is damaged or defective you must notify us within 3 days of delivery for a replacement or resolution. We understand that sometimes things are overlooked & will offer partial credit for the issue if notified within 2 weeks. We will not credit or replace for items that are damaged if we are not notified within the 2 weeks from delivery.
11. RUSH ORDERS or EXPEDITED shipping?
Shipping labels for props are created a few days before actual shipping, but your order will ship within our promised processing time. This is only for preorder props as we have found this most efficient so the label and packing are ready as soon as your item dries. Currently we do not charge a "rush" fee unless we have to make an extra drive to the post office. Many times we are able to expedite an order, but please email us BEFORE placing the order, so we can make sure we can accommodate your expedited shipment.
12. Prop Orders:
For international orders, if item is damaged in transit, we will not replace the item. There is always additional shipping required for international orders as we calculate the shipping once made. Additional shipping is generally $25-35. We do not ship Props to PO Boxes.